Terms of Use

Havilla Design is a digital marketplace that connects homeowners with contractors for home design and renovation projects. We currently operate in Sweden, Norway, Denmark, Austria, Switzerland and New Zealand. By using the platform you accept these terms.

The platform has three user roles: homeowner (looking for renovation services), contractor (offering services) and administrator (operating the platform). You must be 18 years or older to create an account. You are responsible for keeping your login credentials secure.

Contractors go through a verification process that includes checks of their business registration number, tax registration status and insurance. A "Verified" status means we have reviewed these details, but it does not guarantee the contractor's work quality or financial stability. Homeowners are encouraged to do their own due diligence before signing a contract.

Payments are handled by Stripe. For project payments Havilla charges a platform fee that is shown clearly before checkout. Contractors pay a subscription fee for the Pro or Business plan. Lead fees for matching are charged to contractors according to the current price list.

Havilla Design is an intermediary and is not a party to the agreement between homeowner and contractor. We are not responsible for the quality of work performed, timelines or disputes between the parties. Our liability is limited to the platform fee charged for the transaction in question.

AI-generated design proposals and cost estimates are indicative and not binding quotes. Actual cost varies based on material choices, the condition of the property and other factors. A binding quote is only obtained from a verified contractor.

The ROT deduction is a Swedish tax relief for household services and renovation work. All information about ROT eligibility shown on Havilla Design is indicative only and does not constitute a guaranteed entitlement. Final eligibility depends on the homeowner's individual tax situation, property type and the type of work performed. Havilla Design does not guarantee that a homeowner qualifies for the ROT deduction.

The contractor is responsible for handling and applying the applicable deduction correctly on the final invoice where applicable. Homeowners are encouraged to verify current requirements and rules with Skatteverket or their contractor before work begins.

In the event of a dispute between homeowner and contractor, Havilla may offer mediation but is not obliged to participate. Swedish law applies to these terms. Disputes are settled in a Swedish court if mediation does not lead to a resolution.

We reserve the right to update these terms. Material changes are communicated to users by email or platform notice at least 30 days before they take effect.

Questions about these terms? Send an email to linda@havilladesign.com.