Privacy Policy

Havilla Design ("we", "us", "our") operates a digital marketplace for home design and renovation services in Sweden, Norway, Denmark, Austria, Switzerland and New Zealand. We care about your privacy and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection law. This policy explains how we collect, use and protect your information.

Havilla Design is the data controller for the personal data we collect through the platform. Contact us at linda@havilladesign.com with questions about your personal data.

• Contact details: name, email address, phone number
• Property information: address, room types, property details
• Design preferences: style choices, budget range, room dimensions, uploaded photos
• Business details (contractors): business registration number, tax registration status, insurance details, certifications
• Payment details: handled by Stripe (we do not store card numbers)
• Usage data: page visits, clicks and session data to improve the platform
• Anonymous design data: if you use our AI design tool without registering, we save your session and design results

We process your personal data for the following purposes:

• Service delivery: matching homeowners with contractors, managing quotes and projects
• AI design: generating design proposals and estimating renovation costs
• Payments: handling transactions through Stripe Connect
• Verification: validating contractor businesses and insurance
• Communication: sending notifications, quotes and project updates
• Improvement: analysing usage to optimise the platform
• Legal requirements: bookkeeping, tax reporting and dispute resolution

We process your data on the basis of:

• Contract: to perform our agreement with you (service delivery, payments)
• Legal obligation: bookkeeping and tax reporting
• Legitimate interest: platform improvement and security
• Consent: marketing and cookies (which can be withdrawn at any time)

We keep your data for as long as your account is active, or for as long as needed to fulfil the purposes for which it was collected. Project data is kept for 7 years for bookkeeping purposes. Anonymous design data is deleted after 12 months if you do not register.

We share data with the following providers:

• Stripe: payment processing and payouts to contractors
• AI providers: to generate design proposals (image and preference data only)
• Authorities: where required by law

We never sell or rent your personal data to third parties.

Under GDPR you have the right to:

• Access the data we hold about you
• Rectification of incorrect data
• Erasure ("the right to be forgotten")
• Restriction of processing
• Data portability
• Object to processing
• Withdraw consent

To exercise your rights, contact us at linda@havilladesign.com. You may also lodge a complaint with your local data protection authority if you believe we have processed your data incorrectly.

We use industry-standard encryption (TLS/SSL), role-based access control and regular security reviews. Payment data is handled by Stripe, which is PCI-DSS certified. Access to personal data is limited to authorised personnel bound by confidentiality.

Do you have questions about this privacy policy or your personal data? Send an email to linda@havilladesign.com.